Bihar Real Estate is committed to providing a safe, transparent, and legally compliant digital marketplace. As an intermediary under Section 79 of the Information Technology Act, 2000, we have established a strict, multi-tiered grievance redressal system to resolve your concerns regarding listings, users, or platform services.
For general queries, technical issues, or to report a suspicious listing, please contact our Customer Support team first. Most issues are resolved at this level within 48 hours.
Typical Turnaround Time (TAT):
Acknowledgment within 24 hours | Resolution within 3-5 business days.
If your complaint is not resolved satisfactorily at Level 1, or if you are reporting a serious legal violation (fraud, privacy breach, or intellectual property infringement), you may escalate the matter to our designated Grievance Officer.
Appointed in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Designation: Nodal Grievance Redressal Officer
Email: [email protected]
Registered Office: Bihar Real Estate, Kadamkuan, Patna, 800003, Bihar, India
When emailing the Grievance Officer, please include:
Statutory Turnaround Time (TAT):
Acknowledgment within 48 hours | Final resolution within 15 to 30 days (as per Indian IT & Consumer Laws).
If a property does not exist, the lister is demanding an illegal upfront online payment, or the listing violates Bihar RERA guidelines.
If another user has uploaded your copyrighted photographs, architectural floor plans, or trademarked builder logos without authorization.
If your personal contact information has been published in a listing without your consent, or if you are receiving unsolicited spam from agents.
If a verified seller, buyer, or broker on our platform engages in abusive, threatening, or discriminatory communication.